Variable

Action or Value

Example

[REQUESTOR]

the ID of the user with the most recent open request for the Record

[REQUESTOR] = 123

[REQUESTORNAME]

that user's user name

[REQUESTORNAME] = admin

[REQUESTOREMAIL]

that user's email address

[REQUESTOREMAIL] = admin@email.com

[REQUESTID]

the ID of the asset request that started the current work item, or 0 when a request did not start it

[REQUESTID] = 123

[TRACKINGID]

the ID of the asset assignment that started the current work item, or 0 when an assignment did not start it

[TRACKINGID] = 982