The Reassign To Users/Teams action allows you to automatically reassign work items


This action is designed to assign the item directly to specific Users or Teams. This bypassed the normal Assignment logic altogether and just assigns it to whomever you choose.


    • Users - You can either select the user(s) from the list on the left or you can use the dynamic lookup field to look for user(s) in a particular field. 


If you use the dynamic method you are can enter a static value or a variable. You are NOT entering User names here - you are trying to get to a FIELD name. The dynamic assignment system will figure out the name of the field from your entry and then look at the active Record for a field with that name. Whatever user name is in that field will be used for assignment. If there are multiple fields with that name in the record then it assigns to all users that are in those fields.


The workflow engine will look for user matches based on User Name or User ID so your fields can have either. For this reason it is NOT a good idea to have users whose user names are numbers.


    • Teams - You can either select the team(s) from the list on the left or you can use the dynamic lookup field to look for teams(s) in a particular field. 


If you use the dynamic method you are can enter a static value or a variable. You are NOT entering Team names here - you are trying to get to a FIELD name. The dynamic assignment system will figure out the name of the field from your entry and then look at the active Record for a field with that name. Whatever team name is in that field will be used for assignment. If there are multiple fields with that name in the record then it assigns to all teams that are in those fields.


The workflow engine will look for user matches based on Team Name or Team ID so your fields can have either. For this reason it is NOT a good idea to have teams whose names are numbers.



IMPORTANT - This action does NOT take into account any Out Of  settings for users. This action is literal and will assign to the selected user regardless of their OOO status. If you need to reassign the OOO then you can use the OOO variables to find the proper user to assign the item.



All fields can contain static values or variables.